Help
Damaged item
If something arrives broken, stained, or not as described, stop using it and tell us. That is a warranty issue — not a change-of-mind return.
Warranty
2 years
From the day you receive the order
What we need
Photos
Damage, box, and order number
What we do
Fix it
Repair, replace, or refund
What to do
- 1
Do not wear or try to repair the pair yourself.
- 2
Photograph the damage, the whole shoe, the box if it was crushed, and your order number.
- 3
Write to us via the contact form or email. Attach the photos.
- 4
We will tell you whether to keep the pair, send it back, or wait for a replacement.
What this covers
Manufacturing faults, shipping damage, and items that do not match what you ordered. Normal wear after months of use is different — we still look at those cases, but a worn-through sole after a season is not the same as a seam that failed in week one.
What this is not
- Wrong size or you changed your mind — that is a normal return or free exchange.
- Damage you caused after delivery (cuts, burns, machine washing when the care label says not to).
- A parcel you left uncollected that came back to us — see the returns page.
Contact us about a damaged item
Have photos ready? The faster we see them, the faster we can help.