Frequently Asked Questions

Barefoot shoes are shoes designed to mimic the feeling of walking barefoot. They are different because they allow your feet to move more naturally and strengthen the muscles in your feet and legs.

It is important to measure feet accurately and follow the size guide from the specific brand. You can also contact our customer service for help and advice on choosing a size.

The benefits of barefoot shoes include better balance, strengthening of foot muscles and joints, improved posture, and increased sensitivity to the ground.

Yes, many people use barefoot shoes for various sports and training activities, as they allow natural movement and strengthen muscles.

At Footfolk, we offer a wide selection of barefoot shoes from well-renowned brands such as Be Lenka, Barebarics, Affenzahn, and Vivobarefoot.

Yes, we also offer barefoot shoes for children in various sizes and styles, so they can enjoy the benefits of natural foot movement from a young age.

How does the return policy work at Footfolk?
You always have a 14-day return policy at Footfolk.dk, starting from the day you receive the item. The item must be returned in its original packaging and in the same condition as when you received it. Once we have received and approved your return, we will refund the amount to your account within 7 business days.

Who pays for return shipping?
If you wish to return an item, you as the customer are responsible for return shipping. We recommend sending the item with tracking so you can follow the shipment. If the item is defective or faulty, we will of course cover the return shipping costs.

Care instructions may vary depending on the specific material and brand. We always recommend following the manufacturer's care instructions to extend the life of your shoes.

If you experience problems with payment, please check that all information is correct. Alternatively, you can contact our customer service for assistance.

Please contact our customer service as soon as possible to change or cancel your order. We will do our best to accommodate your wishes.

We strive to deliver your items as quickly as possible. For most items, the delivery time is between 1-3 business days. For some products, however, the delivery time may be 6-8 business days. This is because these items are shipped directly from a remote warehouse. The delivery time will always be shown on the individual item, so you can see exactly what to expect.

Some of our products are shipped from an external warehouse, and therefore it takes a little longer to get them delivered to you. This only applies to specific items where it is clearly stated on the product page that the delivery time is 6-8 business days.

Information about the return process and our return policy can be found on the website under "Return Policy". Please contact our customer service if you need further guidance.

Order confirmations and tracking information are sent automatically via email. Please check your spam folder and contact customer service if you don't receive them.

Please contact our customer service as soon as possible if you need to change the delivery address after the order has been shipped.

You can contact our customer service by using the contact form on the website or by sending an email to kundeservice@footfolk.com. We will respond as quickly as possible.

We offer free shipping on orders over 599 DKK. For orders below this amount, a shipping fee of 39 DKK will be added, which will be displayed at checkout.